Member Service Representative

Job Description – Member Service Representative

Do you have a passion for providing elite customer service?  Want to get paid $24 per hour doing something you love? This exciting opportunity as a Member Service Representative will give you the chance to work with VIP customers daily!

Innosource has partnered with a global leader in private aviation and is seeking skilled candidates to join the team at their Worthington, Ohio office in the greater Columbus area as a Member Service Representative. You will be working with a members-only private aviation company dedicated to providing elite personal service with both individual and corporate members.  

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities – Member Service Representative

As a Member Service Representative, you’ll be providing elite services while managing members traveling needs. Building trusting relationships with members to anticipate and problem solve their needs. As well as communicate with team members to ensure a perfect execution of services and travel. Other responsibilities include but not limited to:

  • Actively listen and engage with members while ensuring accuracy to reservations and fulfilling the logistics of reservations
  • Manage and expand relationships with members
  • Monitor flight and trip details to ensure perfect execution
  • Manage members profiles with accurate documentation
  • Problem solve solutions for members needs

Required Skills and Knowledge – Member Service Representative

  • Elite customer service skills
  • Problem Solving skills
  • Great communication both verbal and written
  • Desire to support the team and assist in any way possible
  • High attention to detail
  • Comfortable with working in a high pace, rapidly changing work environment
  • Ability to work a flexible schedule
  • Excellent computer skills

Education and Experience – Member Service Representative

  • HS Diploma or equivalent required, BA/BS preferred
  • 2-5 years of exemplary customer service experience
  • Aviation, travel and tourism, or hospitality experience is a plus

Benefits and Pay – Member Service Representative

  • $24.00 starting pay
  • Opportunities for pay promotion
  • Medical, dental, and life insurance policy
  • Hours of operation 7 days a week from 5am-2am– Will be scheduled during operation hours for a 10-hour or 8-hour shift, schedule received in advance
  • Opportunity to work with a high-profile clientele
  • You’ll work in a fun, unique culture!

Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Posted 11 hours ago
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email

InnoSource, INC.


InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.