Customer Service Representative – $17.50/hour – 1st shift

Job Description – Customer Service Representative – $17.50/hour – 1st shift

Do you have a passion for helping others?  Are you looking for an opportunity to jump start your career in Customer Service?  This is an exciting position with a financial instituion who fosters diversity, inclusion, and a collaborative environment!  

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities – Customer Service Representative – $17.50/hour – 1st shift

  • 100% inbound calls surrounding general products, account information, and online banking
  • Provide outstanding service and build relationships with customers
  • Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, and quality goals
  • Be responsible for resolving customer complaints and disputes in a timely and professional manner through research and utlizing resources

Required Skills and Knowledge – Customer Service Representative – $17.50/hour – 1st shift

  • Excellent verbal and written communication skills
  • Comfortable working with multiple computer systems and on dual monitors
  • Ability to problem solve and de-escalate 
  • Reliability and dependability is a must
  • Ideal candidate will have call center and/or banking experience

Education and Experience – Customer Service Representative – $17.50/hour – 1st shift

  • Minimum of 1 year of customer service experience required 
  • High School Diploma or GED
  • This position is an in office position in Cincinnati

Benefits and Pay – Customer Service Representative – $17.50/hour – 1st shift

  • Pay rate – $17.50/hr.
  • Benefits included (Medical, Dental, Life Insurance)
  • Paid Training
  • Excellent company culture and work environment focused on diversity and recognition 
  • M-F 8am-5pm with 1 Saturday a month

Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Posted 2 weeks ago
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email info@innosource.com.

InnoSource, INC.

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InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.