About FirstEnergy and InnoSource
FirstEnergy is an award-winning Fortune 200 Utility Company headquartered in Fairmont, WV. With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills. No sales or telemarketing!
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Key Responsibilities
After completing 6-8 weeks of paid training, you will be comfortable with:
- Handling incoming calls from existing customers
- Answering customer service-related questions
- Resolving customer inquiries
- Providing excellent customer service
- Assisting customers with billing issues
- Taking payments and assisting customers with payment options
Benefits and Pay
- Starting pay of $14.50 per hour, with an increase to $17.78 per hour after conversion
- Generous benefits – health and life insurance, dental reimbursement
- Paid training
- Opportunities for advancement after conversion
Schedule
- Full-time
- 1st shift hours Monday-Friday
- Weather related outages may require extended hours beyond normal business hours
Requirements
- 1+ years of customer service or related experience
- Computer and screen navigation skills
- Call Center experience is a plus
- Must be able to pass a drug screen and background check
- Currently hold a High School diploma or GED equivalent
- Must be authorized to work in the United States
Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
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