Customer Service Representative – FirstEnergy / Mon Power ($14.50-$17.78/hr)

About FirstEnergy and InnoSource

FirstEnergy is an award-winning Fortune 200 Utility Company headquartered in Fairmont, WV.  With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills.  No sales or telemarketing!  

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities 

After completing 6-8 weeks of paid training, you will be comfortable with:

  • Handling incoming calls from existing customers
  • Answering customer service-related questions
  • Resolving customer inquiries 
  • Providing excellent customer service
  • Assisting customers with billing issues
  • Taking payments and assisting customers with payment options

Benefits and Pay

  • Starting pay of $14.50 per hour, with an increase to $17.78 per hour after conversion
  • Generous benefits – health and life insurance, dental reimbursement
  • Paid training 
  • Opportunities for advancement after conversion

Schedule

  • Full-time
  • 1st shift hours Monday-Friday
  • Weather related outages may require extended hours beyond normal business hours

Requirements

  • 1+ years of customer service or related experience
  • Computer and screen navigation skills
  • Call Center experience is a plus
  • We will run a criminal background check and drug screen in accordance with all applicable laws
  • Currently hold a High School diploma or GED equivalent
  • Must be authorized to work in the United States

Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

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Posted 2 weeks ago
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email info@innosource.com.

InnoSource, INC.

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InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.