Customer Commercial Specialist

Job Description – Customer Commercial Specialist

Are you looking for a professional customer service and account management role with a great work life balance? Do you enjoy going above and beyond while providing business-to-business support and being the go-to contact for a customer?

Start your career path in a stable industry with a nationally known company that focuses on your success and advancement. This Fortune 500 company is rapidly growing and reimagining the chemical distribution industry. They pride themselves on their ability to be an ally to their customers and suppliers while helping them anticipate, navigate, and leverage meaningful growth opportunities. When you are on the team, you’ll play an important role in shaping how they deliver more than the standard chemical or ingredient by solving complex business ventures. 

As a Commercial Specialist, you will support the Chemcare Commercial Team to help drive margin and sales growth within district or line of business. You will also serve as a key tactical commercial linkage between our customers, the Sales Team, Customer Service and Vendors.  The ideal candidate for this role will be an effective communicator and accountable for meeting tight deadlines.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities – Customer Commercial Specialist

  • Coordinate waste pickups for customers: review order details, confirm purchase order numbers, ensure pricing is accurate and communicate with customers on details of order in a timely manner
  • 3rd Party Scheduling (transportation and disposal): work closely with 3rd party logistics providers and TSDF partners to manager orders
  • Collaborate with Sales Team to address customer concerns and set proper expectations
  • Work with Technical Service Representatives for new profiles and profile recertifications.
  • Quote customers on waste services
  • Margin management
  • Work with vendors to obtain invoices
  • Work with assigned customers on resolving invoice disputes

Required Skills and Knowledge – Customer Commercial Specialist

  • Great professional interpersonal skills
  • Oral and written communication skills necessary to effectively communicate throughout the organization with all stakeholders for teamwork
  • Strong computer skills with Microsoft Outlook, Excel and Word
  • Strong multi-tasking, prioritization and organization capabilities due to high order volume
  • Persistent in following up on detailed requests to see them to completion
  • General knowledge of pricing and marketing strategy
  • Receptive, flexible and adaptable to change based on business needs

Education and Experience – Customer Commercial Specialist

  • 2-year associates degree or equivalent work experience in customer service
  • Previous experience working with waste disposal and RCRA/DOT regulations is a plus!
  • 1-2 years of experience and a proven track record of successfully managing business-to-business relationships is ideal but other customer service or administrative experience will be considered

Benefits and Pay – Customer Commercial Specialist

  • Great Work/Life Balance: Monday through Friday, first shift hours (8am-5pm)
  • Compensation: $21.63/Hr 
  • Great Benefits: Medical Insurance, Life Insurance, and Dental Reimbursement
  • PTO and paid holidays

Equal Opportunity Employer-Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Posted 2 weeks ago
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email

InnoSource, INC.


InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.