Customer Service Representative – Work from home! / Met Ed / FirstEnergy

Job Description – Customer Service Representative – Work from home! / Met Ed / FirstEnergy

Are you looking for part time, Monday through Friday hours? Start your career at $14.00/hour with an increase to $16.28/hr once hired on by our client! 

FirstEnergy, an award-winning Fortune 200 Utility Company headquartered in Reading, PA.  With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills.  No sales or telemarketing!  

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities – Customer Service Representative – Work from home! / Met Ed / FirstEnergy

After completing 6-8 weeks of paid training to ensure your success, you will:

  • Answer inbound calls from existing customers
  • Respond to service-related questions and resolve any customer concerns
  • Handle billing-related questions, take payments, and assist customers with payment options
  • Weather related outages may require extended hours beyond normal business hours

Required Skills and Knowledge – Customer Service Representative – Work from home! / Met Ed / FirstEnergy

  • Computer skills and screen navigation
  • We will run a criminal background check and drug screen in accordance with all applicable laws
  • Ability to work 10am-2pm Monday-Friday
  • Will report onsite on the first day to the Met-Ed call center to retrieve neccessary equipment for the position

Education and Experience – Customer Service Representative – Work from home! / Met Ed / FirstEnergy

  • High School Diploma or GED
  • 1+ year(s) of customer service or related experience
  • Call center experience is a plus!

Benefits and Pay – Customer Service Representative – Work from home! / Met Ed / FirstEnergy

  • $14.00/hr, with an increase to $16.28/hr after conversion
  • Paid training
  • Part time position
  • Work from home 
  • Overtime hours available if interested

Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

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If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email info@innosource.com.

InnoSource, INC.

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InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.