Job Description – Customer Care Representative – $18 – $20 per hour – Remote / Work from Home
How work you like to work in a fast pace in environment that challenges your critical thinking and customer service skills?
InnoSource has partnered with a leading medical supply distribution company and are looking for passionate and driven candidates to join their Customer Care Team. As the Customer Care Representative, you will be the liaison between the medical facilities and their needed medical supplies while managing client orders.
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Key Responsibilities – Customer Care Representative – $18 – $20 per hour – Remote / Work from Home
As a Customer Care Representative, you will be providing excellent customer service to medical facility all over the United States. Managing orders while providing accurate and up to date information on orders. Utilizing critical thinking and problem-solving skills to address shipping disputes, while developing long lasting relationships with these clients across the United States.
Required Skills and Knowledge- Customer Care Representative – $18 per hour – Remote / Work from Home
- Effective written/verbal/nonverbal communication – genuinely listens, doesn’t interrupt, refrains from inserting personal opinions when representing others professionally, presents interest or concerns genuinely.
- Analytical, problem-solving mindset – can absorb large amounts of information quickly, understands how to manage competing priorities, can identify gaps/solutions
- High task variation: Switches often from call to email to meeting without compromising work quality.
- Autonomy: does not require supervisor to constantly check in
- Trust & Reliability
- Proficient Computer Skills
Education and Experience – Customer Care Representative – $18 per hour – Remote / Work from Home
- High School Diploma/GED Required
- Experience working in a fast-paced, high-volume environment
- Logistics and order management background highly preferred
Benefits and Pay – Customer Care Representative – $18 per hour – Remote / Work from Home
- Great Work/Life Balance: Monday through Friday – shifts between 8am-7pm EST
- Compensation: $18-$20/hour
- Great Benefits: Medical Insurance, Life Insurance, and Dental Reimbursement
- Work from home
Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran