Job Description - Customer Service Representative

Are you looking for 1^st shift, Monday through Friday hours? Start your career at $12.50/hour with an increase to $13.54/hr once hired on by our client! We offer benefits including medical, dental, and life plus comprehensive paid training!

FirstEnergy, an award-winning Fortune 200 Utility Company headquartered in Reading, PA. With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills. No sales or telemarketing!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Customer Service Representative - FirstEnergy / Met Ed

After completing 6-8 weeks of paid training to ensure your success, you will:

• Answer inbound calls from existing customers
• Respond to service-related questions and resolve any customer concerns
• Handle billing-related questions, take payments, and assist customers with payment options
• Weather related outages may require extended hours beyond normal business hours

Required Skills and Knowledge - Customer Service Representative

• Computer skills and screen navigation
• We will run a criminal background check and drug screen in accordance with all applicable laws
• Ability to work 1^st shift hours Monday through Friday

Education and Experience - Customer Service Representative - FirstEnergy / Met Ed

• High School Diploma or GED
• 1+ years of customer service or related experience
• Call center experience is a plus!

Benefits and Pay - Customer Service Representative - FirstEnergy / Met Ed

• $12.50/hr, with an increase to $13.54/hr after conversion ($12.50-$13.54 per hour)
• First Shift hours & paid training!
• Full time position
• Overtime hours available if interested
• Health, dental, and life insurance benefits
• Cafeteria available

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran