Job Description - Customer Service Representative

Are you looking to take your customer service career to the next level? We are offering $14/hour ($17 after training) plus a competitive benefits package and an excellent paid training program!

We partner with a national bank in Akron, Ohio and are hiring immediately! As a Customer Service Representative, you are working in a call center environment where accurate and speedy service to our telephone banking customers is the top priority.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Customer Service Representative

• Provide outstanding service to and builds relationships with over 100 customers every day
• Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals
• Be responsible for resolving customer complaints and disputes in a timely and professional manner.

**This client has a smoke free facility and requires a nicotine test prior to employment**

Required Skills and Knowledge - Customer Service Representative

• Previous call center or banking experience preferred
• Ability to demonstrate professional verbal communication skills, with clear pronunciation and usage of proper grammar
• Ability to quickly resolve complex customer problems using various resources including computer systems, reference materials and multiple screens
• Will be responsible for resolving customer complaints and disputes in a timely and professional manner
• Ability to use a headset and to sit for long periods of time
• Experience with Microsoft Office applications and the Internet

Education and Experience - Customer Service Representative

• Minimum of 1 year of customer service experience required
• High School Diploma or GED

Benefits and Pay - Customer Service Representative

• Pay rate starts at 14.00/hr. Increases to $17.00/hr. after conversion at 4 months.
• Benefits included (Medical, Dental, Life Insurance)
• Paid Training
• M-F 8am-5pm in training
• Work hours are 10am-7pm with one weekend day of work required

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran