The Data Analyst (DA) is responsible for analyzing all data relevant to the Order Management Lifecycle to help internal/external business partners identify continuous improvement opportunities, determine root cause of issues, and propose solutions. The DA will utilize a strong data extraction and analytics skill set to ultimately help the Order Management team achieve and exceed strategic goals for customer service.
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
The DA’s primary job duties and function will include, but are not limited to the following activities:
Current State Data Assessment - Assist with the build-out and enhancement of departmental performance metrics; as well as enhance criteria for measuring and monitoring customer service levels. This will require strong attention to detail and the ability to work cross-functionally across sites. The goal is to develop a detailed gap analysis with both short and long-term enhancements.
Performance Dashboard – Develop a comprehensive dashboard that will display the performance of key Order Management department metrics. Calculate thresholds for each metric and alert when data falls outside of them. Call attention to data patterns for each metric (trending, seasonality, etc.). Leverage strong proficiency in Excel, Power BI, or other applicable tools to develop dashboard reporting. This will require partnership with the Order Management and the BRM Information Technology.
Bachelors degree is required
3+ years experience
Full benefits package
Compensation is negotiable
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.