About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - IT Support

• Maintain Goodyear PC/Laptop lifecycle management process for the Fayetteville Plant – i.e. – order new devices, setup and deploy to end user, retrieve off-lease devices and ship back to Akron. Maintain records of all devices and their lease status.
• Provide deskside support for end user for Windows Laptop and Desktops to include but not limited to the following:
  • Install software
  • Troubleshoot installed software
  • Reset user accounts
  • Replace hard drives and move users data to new drive
• Troubleshoot printer device issues (paper loading, connectivity, etc.)
• Keep accurate records of user authorizations for audit purposes.
• Ability to be trained to do user authorization and system access user maintenance for local Fayetteville applications.
• Ability to be trained to perform backup tape rotation for various backup devices utilized in the Fayetteville location.
• Keep accurate records of tape rotation as well as monitor daily backups for successful completion and report errors when found.
• May require using ladders to reach IT equipment when assisting other team members in replacing and/or trouble shooting IT equipment.

Required Skills and Knowledge - IT Support

• Able to demonstrate hands on working knowledge of Microsoft Windows Operating Systems (Win XP, Win 7, Win 10 and Windows Server operating systems).
• Able to follow standard work to image/reimage Windows Laptops and Desktops using standard Goodyear provided images.
• Demonstrate hands on working knowledge of Microsoft Active Directory.
• Demonstrate working knowledge of Microsoft Office products (Outlook, Word, Excel, Power Point, etc.)
• Experience with Microsoft Office 365 and Microsoft Teams and Share Point a plus.
• Demonstrate basic networking concepts (DNS, IP addresses, etc.)
• Ability to work with HP Thin Clients is a plus.
• Ability to demonstrate excellent trouble shooting skills.
• Excellent written and verbal skills.
• Ability to document work procedures and follow standard work procedures.
• Ability to lift up to 50 pounds.

Education and Experience - IT Support

• Four year degree NOT required
• Two year associate degree in a computer related field, with a minimum of two years actual hands on work experience
• Experience and knowledge of the the following:
  • Windows/Linux OS Support
  • PC and Printer Hardware
  • MS Active Directory (setup and maintenance)
  • MS Office 365 Products
  • Destktop Software Installation
  • Basic networking skills

Schedule - IT Support

• Monday-Friday, 7am-4pm

Benefits and Pay - IT Support

• $20 per hour, plus benefits
• We offer healthcare, a 50% dental reimbursement, and free $25,000 life insurance

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran