Job Description - Bilingual Customer Service Associate

Are you looking for a long-term career with a competitive salary and great benefits? Are you passionate about people and delivering an exceptional customer experience? This position is the right fit for you!

We have partnered with the nation's largest non-bank mortgaging lender, and are actively seeking passionate Bilingual Customer Service Associate to come in and learn the ropes at the Chandler, AZ location. A comprehensive 10-week paid training period will provide you with all you need to know to be successful in this role, so no previous industry experience is required!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Bilingual Customer Service Associate

• Building strong relationships and connecting with your customers
• Answering in-bound phone calls from customers in regards to mortgage servicing
• Assisting customers with payments, due date changes, and other loan maintenance
• Conducting follow-up calls to examine and ensure a resolution
• Remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed
• Celebrating success, enjoying your work, and collaborating in a professional environment

Required Skills and Knowledge - Bilingual Customer Service Associate

• A genuine ability to connect with customers and build strong relationships
• Able to communicate fluently in English and Spanish
• Availability to work the below shifts:
• Monday – Friday 10:00am – 7:00pm
• Saturday 7:00am – 11:00am (1 mandatory a month)

Education and Experience - Bilingual Customer Service Associate

• 1 + years of solid customer service experience
• Retail/Serving is a plus
• No call center experience required
• High School Diploma or equivalent

Benefits and Pay - Bilingual Customer Service Associate

• $16.11/hr, plus monthly uncapped bonuses, opportunity for 10% increase with Bilingual Spanish skill
• Uncapped monthly bonuses based on customer service
• 10 weeks of 1^st shift paid training (paid at the same rate)
• Medical, dental, and life insurance, PTO, holiday pay, 401K and tuition reimbursement
• New facility, large break room with games and refreshment station
• Complimentary coffee and tea for all team-members

Deadline for Applying for Bilingual Customer Service Associate

Apply before December 10th, 2019.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran