Job Description - Bilingual Customer Service Representative (Spanish & English)

InnoSource has partnered with the nation’s largest non-bank mortgage lender who is seeking a full-time customer service associate to work at their corporate office. This opportunity will, though, start as a WFH (Work from Home) during Covid position. InnoSource wants to help you jump start your career with this amazing company. Enjoy a new facility with a large breakroom, games, and refreshments located conveniently in LEWISVILLE, TX.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Bilingual Customer Service Representative (Spanish & English)

• Building strong relationships and connecting with your customers
• Answering in-bound phone calls from customers in regards to mortgage servicing
• Assisting customers with payments, due date changes, and other loan maintenance
• Conducting follow-up calls to examine and ensure a resolution
• Remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed
• Celebrating success, enjoying your work, and collaborating in a professional environment

Required Skills and Knowledge - Bilingual Customer Service Representative (Spanish & English)

• Position will begin as a remote (work from home) position before moving into the Lewisville office
  • Must have internet access, personal computer/laptop and mobile phone
• Fluent ability to speak, write, and read in both Spanish and English languages
• Availability to work any 8 hour shift within hours of operation:
• Monday – Friday 7:00am – 8:00pm
• Saturday 8:00am – 12:00pm (once every 3-4 weeks on rotation)

Education and Experience - Bilingual Customer Service Representative (Spanish & English)

• High School Diploma or equivalent
• 1 + years of solid customer service experience

Benefits and Pay - Bilingual Customer Service Representative (Spanish & English)

• Salary: $15.50 with opportunity of increase to $17.05/hr after training
• Medical, dental, and life insurance, PTO, holiday pay, 401K and tuition reimbursement

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran