Job Description - Customer Service Representative

Are you looking for a long-term career with a competitive salary and great benefits? Are you passionate about people and delivering an exceptional customer experience? This position is the right fit for you!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Customer Service Representative

• Building strong relationships and connecting with your customers
• Answering in-bound phone calls from customers in regards to mortgage servicing
• Assisting customers with payments, due date changes, and other loan maintenance
• Conducting follow-up calls to examine and ensure a resolution
• Remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed
• Celebrating success, enjoying your work, and collaborating in a professional environment

Required Skills and Knowledge - Customer Service Representative

• A genuine ability to connect with customers and build strong relationships
• Have access to the internet, a computer, and a phone!
  • Will be work from home during COVID-19, but will return to site. Must be located in Phoenix, AZ area.
• Availability to work the below shifts:
  • Monday – Friday with open availability between 7:00am – 8:00pm
  • Saturday 7:00am – 11:00am (1 mandatory a month)

Education and Experience - Customer Service Representative

• At least 1 + years of customer service experience in most recent position
• Retail/Serving is a plus
• No call center experience required
• High School Diploma or equivalent

Benefits and Pay - Customer Service Representative

• $16.11/hr, plus monthly bonuses, opportunity for 10% increase with Bilingual Spanish skill
• Average monthly bonus is $650-$850
• Monthly bonuses based on customer service
• Medical, dental, and life insurance, PTO, holiday pay, 401K and tuition reimbursement
• New facility, large break room with games and refreshment station
• Complimentary coffee and tea for all team-members

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran