Billing Specialist + Starting Pay Rate of $19.50/HR
Description
InnoSource is now hiring for our opening Billing Specialist Positions! This entry level position is the perfect opportunity to start your finance career. This is an onsite position at our Akron, Ohio location. If you’re looking to join a fun team and develop your financial skills, please apply today!
Schedule: Monday – Friday 8am-4:30pm. Could start as early as 7am after training.
Key Responsibilities
- Accepting customer service requests and preparing necessary documents to establish or terminate electric service
- Completing credit review associated with new accounts, and accepting credit deposits and customer payments
- Responding to customer inquiries or complaints relative to bills, rates, service, etc. using specific knowledge of electric service tariffs, company policy, rates, rules and regulations of the States utility regulatory commission, a general knowledge of Company organization and the basic functions of various departments
- Processing meter reading documents before and after reading and prepares appropriate orders for record correction, field investigation and substitute meter reading documents
- Maintaining security deposit records involving duties such as deposit refunds, deposits applied or refunded and deposit transfers
- Reviewing and processing billing exceptions and creating appropriate field investigations
- Analyzing computer application reports, bill and invoice accounts in a timely manner taking corrective action where necessary
- Researching and maintaining reports and records applicable to active and inactive accounts
- Preparing statements of accounts and rebilling statements for electric service in conjunction with contacting the customer in compliance with state regulations
- Processing and responding to customer inquiries
- Reviewing and monitoring delinquent accounts; directing field collection activity within established parameters dictated by Company policy and regulatory agency requirements; accumulating and maintaining records and preparing necessary reports relative to delinquent accounts receivable
- Preparing monetary and nonmonetary transactions to correct customer master records
- Operates all normal office equipment as necessary
Requirements
Education and Experience – Billing Specialist + Starting Pay Rate of $19.50/HR
- High school diploma or GED required
- Minimum one year of customer service experience preferred
- Analytical ability and judgment
- Must pass the Administrative Selection System (SASS) test
- Demonstrated ability to interact with internal and external customers in a tactful, diplomatic and courteous manner
- Proficient in Microsoft applications (Word, Excel)
- Excellent phone, verbal and written communication skills
- Required to work overtime as needed, including emergency situations, after 9 months as a CSR
Benefits & Pay
- Starting pay: $19.50/hr
- Health Insurance
- Life Insurance
- Dental Reimbursement
Clerical / Clerical / Clerical / Secretary / Secretary / Secretary / Receptionist / Receptionist / Receptionist / Front Desk / Front Desk / Front Desk / Administrative Assistant / Administrative Assistant / Administrative Assistant / Office Clerk / Office Clerk / Office Clerk / Data Entry / Data Entry / Data Entry
Have a question? Contact us.