Power Billing Specialist + Starting Pay Rate of $19.50/HR

Akron, Ohio
On Site Position Monday-Friday Schedule 8 a.m.-4:30 p.m. EST

InnoSource is now hiring for our opening Power Billing Specialist Positions! This entry level position is the perfect opportunity to start your finance career. This is an onsite position at our Akron, Ohio location. If you’re looking to join a fun team and develop your financial skills, please apply today!

Schedule: Monday – Friday 8am-4:30pm. Could start as early as 7am after training.

Key Responsibilities
  • Accepting customer service requests and preparing necessary documents to establish or terminate electric service
  • Responding to customer inquiries or complaints relative to bills, rates, service, etc. using specific knowledge of electric service tariffs, company policy, rates, rules and regulations of the States utility regulatory commission, a general knowledge of Company organization and the basic functions of various departments
  • Processing meter reading documents before and after reading and prepares appropriate orders for record correction, field investigation and substitute meter reading documents
  • Reviewing and processing billing exceptions and creating appropriate field investigations
  • Analyzing computer application reports, bill and invoice accounts in a timely manner taking corrective action where necessary
  • Researching and maintaining reports and records applicable to active and inactive accounts
  • Preparing statements of accounts and rebilling statements for electric service in conjunction with contacting the customer in compliance with state regulations
  • Processing and responding to customer inquiries
  • Preparing monetary and nonmonetary transactions to correct customer master records
  • Operates all normal office equipment as necessary

Education and Experience – Power Billing Specialist + Starting Pay Rate of $19.50/HR

  • High school diploma or GED required
  • Minimum one year of customer service experience preferred
  • Analytical ability and judgment
  • Must pass the Administrative Selection System (SASS) test
  • Demonstrated ability to interact with internal and external customers in a tactful, diplomatic and courteous manner
  • Proficient in Microsoft applications (Word, Excel)
  • Excellent phone, verbal and written communication skills
Benefits & Pay
  • Starting pay: $19.50/HR
  • Health Insurance
  • Life Insurance
  • Dental Reimbursement
  • Monday-Friday Schedule 8 a.m.-4:30 p.m. EST 

Clerical / Clerical / Clerical / Secretary / Secretary / Secretary / Receptionist / Receptionist / Receptionist / Front Desk / Front Desk / Front Desk / Administrative Assistant / Administrative Assistant / Administrative Assistant / Office Clerk / Office Clerk / Office Clerk

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About Innosource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [email protected].

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.