Customer Service Representative

Gahanna, Ohio
$16.50 / hour

Are you looking for a customer service position with no sales involved? If so, apply with American Electric Power today! AEP is now hiring for Customer Service Representatives at their Gahanna, Ohio location! AEP is an award-winning Fortune 200 Company that provides a strong work culture and career growth opportunities

Included with this position is a starting pay rate of $16.50/hr and a benefits package including health insurance, life insurance, and dental reimbursement.

What makes this job special?

  • Inbound-only calls from customers inquiring about their service, bills, power outages, etc. – no sales required!
  • You will be working collaboratively in a team atmosphere with a casual dress code – jeans allowed.  
  • Customer Service Representative’s hard work is rewarded with contests, raffles and team parties.  We want this to be a fun place to come to work long term.  Associate quote – “I have been working full-time (more than 5 years) amazing job, amazing people, culture, and work force – a company that truly cares about its employees!”
  • Overtime opportunities, and room for advancement.
  • Access to free onsite fitness center
Key Responsibilities
  • Our Customer Service Representatives must be able to quickly analyze customer inquiries and help resolve issues and requests.
  • Through a training program lasting up to 10 weeks, we will make sure you are comfortable and have the tools to be successful in this role
  • We want this to be your permanent work home! This is an opportunity to demonstrate your skills and become a permanent employment with AEP.

Education and Experience – Customer Service Representative

  • Must have more than 2 years of experience working in complex customer service.  
  • High school diploma or GED
  • Utility business requires occasional mandatory overtime, especially during outages.
  • Must live within 60 miles of Gahanna
Benefits & Pay
  • Pay rate starts at $16.50/hour
  • Generous benefits – Health and life insurance, dental reimbursement

AEP has been in operation for over 100 years, serving five million customers in 11 states. That’s a lot of customer service! AEP depends on highly-trained and dedicated Customer Service Representatives to deliver frontline friendly and professional service.

call center representative / call center representative / call center representative / customer support / customer support / customer support / CSR / CSR / CSR

Have a question? Contact us.
Get Started
Click below to apply for this job. You just might discover your next career!
About Innosource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [email protected].

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.