Customer Service Representative

Fairmont, West Virginia
$16.50/hour, M-F Schedule

About FirstEnergy and InnoSource

FirstEnergy is an award-winning Fortune 200 Utility Company headquartered in Fairmont, WV.  With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills.  No sales or telemarketing!  

Key Responsibilities

After completing 10 weeks of paid training, you will be comfortable with:

  • Handling incoming calls from existing customers
  • Answering customer service-related questions
  • Resolving customer inquiries 
  • Providing excellent customer service
  • Assisting customers with billing issues
  • Taking payments and assisting customers with payment options

Education and Experience – Customer Service Representative

  • HS Diploma/GED
  • Previous Customer Service Experience
Benefits & Pay
  • Starting pay of $16.50 per hour with an increase after conversion
  • Generous benefits – health and life insurance, dental reimbursement
  • Paid training 
  • Opportunities for advancement after conversion

Customer Service / Customer Service / Customer Service / Call Center Representative / Call Center Representative / Call Center Representative / Tech Support / Tech Support / Tech Support / CSR / CSR / CSR / Technical Support / Technical Support / Technical Support / Retail Associate / Retail Associate / Retail Associate

Have a question? Contact us.
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About Innosource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [email protected].

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.