Customer Service Representative

Nashville, Tennessee
Remote
8:00am-5:00pm M-F -$17.50/hr!
Description

A Customer Service Representative provides a solution-based service to valued customers with company provided equipment and employee provided connectivity. During hours of operations, the Customer Service Representative is expected to provide dedicated, focused work. A successful individual will be able to multi-task in a fast-paced, demanding, remote work environment while maintaining professionalism and efficiency. This position requires a highly motivated virtual team player with strong self-management who is willing to go above and beyond while demonstrating a proactive, problem-solving mindset.

**This position is work from home**

Key Responsibilities
  • Promptly processes internal and external customer requests by fax, telephone, mail and/or email, includes but is not limited to:
    • External customer inquiries on products, orders, shipments, etc.
    • Internal customer inquiries from Sales, Freight, Plant, Order Management, etc.
  • Reviews order entry in a timely manner, checks orders for accuracy when needed
  • Communicates with internal and external team members to help resolve customer concerns; can build effective work relationships, deescalate conflict, and communicate professionally to all stakeholders
  • Takes ownership of inquires – utilizes all ADS resources to help find solutions, completes timely and thorough reviews, and proactively follows up with concerned parties
  • Advises Order Management leadership of process improvement opportunities and participates in problem solving meetings
  • Collaborates with Order Management peers to provide superior customer experiences and shares best practices/lessons learned in team meetings
  • Performs other duties as assigned
Requirements

Education and Experience – Customer Service Representative

  • High School Diploma/GED Required
  • Experience working in a fast-paced, high-volume environment
  • Logistics and Account Management background highly preferred
Benefits & Pay
  • Great Work/Life Balance: Monday through Friday – 8am-5pm CST
  • Compensation: $17.50/hour
  • Great Benefits: Medical Insurance, Life Insurance, and Dental Reimbursement
  • 5 weeks of paid training to ensure your success
  • Work from home
Have a question? Contact us.
Get Started
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About Innosource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [email protected].

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.