IT Deskside Support
Description
InnoSource is seeking applicants to join as an IT Deskside Support Technician at one of our Fortune 500 clients in Fayetteville, NC. This is an exciting opportunity to further your career in the automotive and manufacturing industries.
Key Responsibilities
- Maintain Goodyear PC / laptop lifecycle management process for GY Fayetteville plant
- Order new devices, setup and deploy end user, retrieve off-lease devices and ship back to GY HQ (in Akron, Ohio)
- Maintain records of all devices and their lease status
- Provide desktop support for end user for Windows laptops and desktops to include, but not limited to, the following:
- Install and troubleshoot software
- Reset user accounts
- Replace hard drives and move user data to new drive
- Troubleshoot printer device issues (paper loading, connectivity, etc.)
- Keep accurate records of user authorizations for auditing purposes
- Ability to be trained to do user authorizations and system access user maintenance for local Fayetteville applications
- Ability to be trained to perform backup tape rotation for various backup devices utilized in the Fayetteville location
- Keep accurate records of tape rotation as well as monitor dailty backups for successful completion and report errors when found
- May be required to use ladders to reach IT equipment when assisting other team members in replacing and/or troubleshooting IT equipment
- Remediate cyber vulnerabilities
- Patching of Linux and Windows Servers
Requirements
Education and Experience – IT Deskside Support
- Two-year associate degree in a computer-related field, required
- A miunimum of two years’ relevant, hands-on work experience, required
- Experience and knowledge of the following:
- Windows/Linux OS support
- PC and printer hardware
- MS Active Directory (setup and maintenance)
- MS Office365
- Desktop software installation
- Basic networking skills
Benefits & Pay
- $25 an hour starting pay
- Weekly pay
- Full-time, 40 hours per week
- Monday through Friday schedule
- 7 AM to 4 PM shift
- Eligibility for offered healthcare, 50% dental reimbursement program, and a free $25,000 life insurance policy
- Eligibility for our 401k retirement plan after one (1) year of employment
- Eligibility for PTO and paid holidays
Have a question? Contact us.