Hiring Event! Customer Service Representative with AEP / Appalachian Power / Kentucky Power
*Open Interviews – Must be a resident of Kentucky, West Virginia, or Virginia
- Wednesday, September 10th – 10:00am – 3:00pm
You must arrive with multiple copies of your resume to be interviewed. Dress code is business casual.
Address: 3249 North Mayo Trail, Pikeville KY, 41501 – Kentucky Power – Pikeville Service Center
Your Next Great Opportunity Awaits at AEP!
Imagine beginning each workday from the comfort of your home, knowing you’re part of a company that values your skills, well-being, and future. In partnership with InnoSource, AEP—parent company of Kentucky Power and Appalachian Power, serving customers in Kentucky, Tennessee, Virginia, and West Virginia—is offering a career that allows your passion for helping others to thrive.
Why AEP is the Perfect Place for You:
- Work-Life Balance: Enjoy the flexibility of working from the comfort of your own home, avoiding the daily commute, and having more time for the things that matter most to you.
- Comprehensive Training: We’re committed to your success. Our thorough training program ensures you’ll feel confident and supported as you step into your role.
- Career Growth: Enjoy continuous pay raises and numerous opportunities for advancement. Your growth is our priority!
Your Role and Impact:
As a Customer Service Representative, you’ll be the friendly and empathetic voice on the other end of the line, making a real difference in the lives of our customers. Whether they’re inquiring about their electric service, billing, or experiencing a power outage, you’ll be there to provide answers, support, and peace of mind.
This Role is Tailor-Made for You if:
- You have a genuine passion for helping others and turning challenges into opportunities.
- You’re a great communicator who can connect with people and make them feel heard and valued.
- You demonstrate innovative thinking and proactively seek clarification to ensure a comprehensive understanding of complex issues.
- You’re tech-savvy, quick to learn, and eager to bring your best every day.
- You want to be part of a company that not only offers a job but invests in your future.
Please join us for our open hiring event! Customer Service Representative with AEP / Appalachian Power / Kentucky Power. Must be a resident of Kentucky, West Virginia, or Virginia
- Wednesday, September 10th – 10:00am – 3:00pm
- Address: 3249 North Mayo Trail, Pikeville KY, 41501 – Kentucky Power – Pikeville Service Center
Education and Experience – Hiring Event! Customer Service Representative with AEP / Appalachian Power / Kentucky Power
What You Bring to the Table:
- A high school diploma or GED.
- At least 2 years of experience in a customer service role that required problem-solving and effective communication.
- Previous experience working from a computer full-time
- Ability to meet the requirement of working various shifts, including some weekends and occasional overtime—because helping our customers comes first.
- Residency within the state of Kentucky, West Virginia, or Virginia
Here’s What You’ll Enjoy as Part of Our Team:
- Starting Pay: $17.00/hour—a competitive wage to start your rewarding journey with us.
- Consistent Raises:
- After 6 months: $18.00/hour
- After 1 year: $19.00/hour
- After 2 years: $20.00/hour
- After 3 years: $20.50/hour
- Immediate Benefits: Health insurance, life insurance, and dental reimbursement from day one.
- Long-Term Perks: Enjoy paid holidays, vacation days, comprehensive medical, dental, and vision benefits, 401(k) and retirement plan, and more.
- Invest in Your Future: Tuition reimbursement and training programs to help you achieve your career goals.
- A Personal Touch: We even offer pet insurance because we know your furry friends are family too.
- A Welcoming Work Culture: Join a supportive team where collaboration is key, and casual dress—yes, jeans!—is the norm.
Please join us for our open hiring event! Customer Service Representative with AEP / Appalachian Power / Kentucky Power. Must be a resident of Kentucky, West Virginia, or Virginia
- Wednesday, September 10th – 10:00am – 3:00pm
- Address: 3249 North Mayo Trail, Pikeville KY, 41501 – Kentucky Power – Pikeville Service Center
You must arrive with multiple copies of your resume to be interviewed. Dress code is business casual.