Customer Service Representative (EST)
Are you passionate about helping others and eager to grow your career? As a Customer Service Representative, you’ll be empowered to make a real impact. Join our team to deliver exceptional, solution-oriented support to our valued customers— all from the comfort of your home, with equipment provided. We’re looking for enthusiastic team players who thrive in a fast-paced setting and are ready to go above and beyond to ensure customer satisfaction.
This position allows your work location to be your home
Why This Role?
- Work from your Home, Work with Purpose: Imagine combining the convenience of a home office with the satisfaction of making a real difference. This role offers the chance to engage with customers directly, making each day meaningful and unique.
- Supportive Onboarding: With five weeks of dedicated paid training, we set you up for success. You’ll feel confident and ready to handle any situation by the time you start.
- Growth & Development: Whether you’re starting fresh or looking to expand your skills, we prioritize development and internal opportunities for growth.
- Great Work-Life Balance: Enjoy a stable schedule, Monday through Friday from 8am to 5pm OR 9am to 6pm EST, with weekends off so you can recharge.
Your Role at a Glance:
As a Customer Service Representative, you’ll be at the heart of our customer experience, delivering attentive and timely support. Here’s how you’ll make an impact:
- Respond and Resolve: Be the go-to for customer inquiries on products, orders, and shipments— bringing your professionalism and problem-solving skills to each interaction.
- Collaborate for Success: Work with internal teams (Sales, Freight, Plant, Order Management) to resolve issues and make every customer feel valued.
- Own the Process: Take initiative by ensuring order accuracy, completing thorough reviews, and following up with customers proactively.
- Advocate for Improvement: Identify and share process improvement ideas, and work closely with Order Management to implement best practices.
- Be the Voice of Calm: Handle concerns with empathy and patience, effectively diffusing challenging situations and building trust.
Education and Experience – Customer Service Representative (EST)
Your Qualifications:
- High School Diploma or GED required.
- Previous experience in a fast-paced, high-volume environment preferred.
- A background in logistics or account management is a plus but not required.
The Perks You’ll Enjoy:
- Compensation: Earn $17.50 per hour in a role that appreciates your contributions.
- Comprehensive Benefits: Medical and life insurance, dental reimbursement, and a robust benefits package to support you and your family.
- Career Growth: We’re committed to promoting from within, so your hard work won’t go unnoticed.
If you’re ready to bring your customer service skills to a company that values growth, empowerment, and making a difference, apply today! Start your next chapter with a company that invests in you, and join us in shaping an exceptional customer experience.
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