Customer Service Representative

After completing required on-site paid training to ensure success, you will:

• Answer inbound calls from existing customers
• Respond to service-related questions and resolve any customer concerns
• Handle billing-related questions, take payments, and assist customers with payment options
• Receive inbound calls, create notifications, perform account maintenance, and input data
• Document customer notes on accounts
• Receive processing outage and emergency calls within company and regulatory guidelines
• Utilize independent analysis and judgement resolving customer concerns 
• Handle all emotional conversations in a calm, courteous and professional manner
• Analyze and resolve customer inquiries