Customer Service Representative / Customer Care Agent
*This position allows your work location to be your home! Must be located in West Virginia or Kentucky, and must have prior experience working from a computer full-time
Your Next Great Opportunity Awaits at AEP!
Imagine starting each workday from the comfort of your own home, knowing you’re part of a company that truly values your skills, well-being, and future. AEP / Appalachian Power, in partnership with InnoSource, is offering you more than just a job—we’re offering you a career where your passion for helping others can shine.
Why AEP is the Perfect Place for You:
- Work-Life Balance: Enjoy the flexibility of working from the comfort of your own home, avoiding the daily commute, and having more time for the things that matter most to you.
- Comprehensive Training: We’re committed to your success. Our thorough training program ensures you’ll feel confident and supported as you step into your role.
- Career Growth: Start as a contract-to-hire agent with a clear path to full-time employment, continuous pay raises, and numerous opportunities for advancement. Your growth is our priority!
Your Role and Impact:
As a Customer Service Representative, you’ll be the friendly voice on the other end of the line, making a real difference in the lives of our customers. Whether they’re inquiring about their electric service, billing, or experiencing a power outage, you’ll be there to provide answers, support, and peace of mind.
This Role is Tailor-Made for You if:
- You have a genuine passion for helping others and turning challenges into opportunities.
- You’re a great communicator who can connect with people and make them feel heard and valued.
- You’re tech-savvy, quick to learn, and eager to bring your best every day.
- You want to be part of a company that not only offers a job but invests in your future.
Education and Experience – Customer Service Representative / Customer Care Agent
What You Bring to the Table:
- A high school diploma or GED.
- At least 2 years of experience in a customer service role that required problem-solving and effective communication.
- Previous experience working from a computer full-time
- Ability to meet the requirement of working various shifts, including some weekends and occasional overtime—because helping our customers comes first.
- Residency within the state of West Virginia or Kentucky.
Here’s What You’ll Enjoy as Part of Our Team:
- Starting Pay: $17.00/hour—a competitive wage to start your rewarding journey with us.
- Immediate Benefits: Health insurance, life insurance, and dental reimbursement from day one.
- Long-Term Perks: Once you’re hired permanently, enjoy paid holidays, vacation days, comprehensive medical, dental, and vision benefits, 401(k) and retirement plan, and more.
- Consistent Raises: Get a raise every 6 months for your first 3 years, with ongoing opportunities for annual raises, bonuses, and career advancement.
- Invest in Your Future: Tuition reimbursement and training programs to help you achieve your career goals.
- A Personal Touch: We even offer pet insurance because we know your furry friends are family too.
- A Welcoming Work Culture: Join a supportive team where collaboration is key, and casual dress—yes, jeans!—is the norm.
Ready to Take the Next Step?
This is more than just a job—it’s a chance to build a career with a company that cares about you. If you’re looking for a place where you can grow, make an impact, and be rewarded for your hard work, AEP is the place for you.
Apply today and let’s power a brighter future together!
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