Customer Service Assistant with FirstEnergy

Fairlawn, Ohio
On-Site
$18.00/hour
Description

Unlock Your Career Potential as a Customer Service Assistant

Are you seeking a stable 1st shift schedule, Monday through Friday? With an opprotunity to work from your home after training? Join FirstEnergy and InnoSource! FirstEnergy is an award-winning Fortune 200 utility company headquartered in Fairlawn, OH. As a Customer Service Assistant, you will receive a starting pay of $18.00/hour, enjoy paid training, opportunities for advancement, and the chance to work for a company that truly values your skills and contributions.

This is your opportunity to focus on helping customers—no sales or telemarketing involved—while opening the door to endless career possibilities.

Key Responsibilities

What You’ll Do

After completing our comprehensive on-site paid training program, you’ll:

  • Resolve customer issues and requests in a prompt, courteous and professional manner by using effective communication. 
  • Achieve customer satisfaction on all customer inquiries across multiple communication channels that may include phone, Contact Us, social media inquiries, fax/letters, and DFO.
  • Create miscellaneous notifications, perform account maintenance, perform appropriate process, and respond to customer inquiries accurately. 
  • Strong written communication skills with ability to respond to customer inquiries with correct grammar, punctuation, and spelling.
  • Provide sound internal/external customer service. 
Requirements

Education and Experience – Customer Service Assistant with FirstEnergy

What We’re Looking For

  • A high school diploma or GED is required.
  • Strong communication skills and the ability to handle emotional conversations calmly.
  • A customer-focused mindset and a knack for problem-solving.
  • Able to work flexible hours and overtime. 
Benefits & Pay

Why You’ll Love Working at FirstEnergy

  • Competitive Pay: Start at $18.00/hour with a pay increase after conversion.
  • Outstanding Benefits: Health and life insurance, dental reimbursement, and more.
  • Career Growth: Paid training and clear pathways for advancement after conversion.
  • A Company That Cares: Be part of a team that values your hard work and dedication.

Ready to Take the Next Step?

Join a company where your skills and dedication make a real impact. Apply today and start building your future with FirstEnergy and InnoSource!

Have a question? Contact us.
Get Started
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About Innosource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [email protected].

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.