On-Site Outsourcing

We provide on- and off-site management for Fortune 500 companies, handling the day-to-day of their customer-care teams’ operations to ensure excellent and responsive customer service, regardless of a team’s work location — we manage and support remote, hybrid and in-person teams. Our outsourcing work helps our partner companies meet and exceed their customer service goals.

But our outsourcing work benefits employees, too, in a way that no other staffing agency can: When you team up with InnoSource to find your next position and join one of our teams, you become an even bigger part of the InnoSource world. We want you to succeed, and our outsourcing offerings allow us to be right with you every step of the way, helping you meet your professional goals.

Our goal is always success — for our client companies and for the employees we hire. It’s why we have spent decades developing our unique recruit-to-order process for each open job. We start with a needs assessment — our term for the initial research we conduct with each partner company to understand their goals, culture and open positions.

We search far and wide for the right candidate for each job we fill, going beyond the internet to job fairs, colleges, targeted advertisements and word-of-mouth referrals from our vast InnoSource alumni network. We conduct initial screenings to identify candidates with the right mix of experience and education for each open role, then meet with prospective hires for in-depth interviews that assess skills, working style and personality — all designed to ensure each hire fits seamlessly into our partner companies’ work environments.

By the time we bring prospective candidates to companies for final interviews, we are confident in their abilities and working styles. And while we continue our support of both companies and employees through all new employees’ first days, weeks and months on a job, our outsourcing work is even more hands-on. InnoSource’s outsourcing teams provide day-to-day management of customer service and contact center operations, handling employee development, metrics, goal-setting and many HR functions, including benefits administration and payroll. We are there, on the ground — either in person or remote — to ensure a team’s success.