Contact Center Specialist - Work from Your Home
Are you ready to make a real impact in people’s lives while building a rewarding career? Join InnoSource as a Contact Center Specialist, where you’ll be at the forefront of providing vital support to the Pittsburgh community by helping residents manage their utility costs. InnoSource has partnered with a local Pittsburgh organization to hire this team of Contact Center Specialists to serve those in need in the Pittsburgh community.
Why You’ll Love This Role
At InnoSource, we believe in empowering our employees to succeed and grow. As a Contact Center Specialist, you’ll have the opportunity to:
- Make a Difference: Every day, you’ll be helping individuals and families navigate financial challenges, ensuring they receive the support they need.
- Grow with Us: We’re committed to your professional development. With comprehensive training and clear pathways for advancement, you’ll have the tools and opportunities to take your career to new heights.
- Enjoy Work-Life Balance: Start your journey with hybrid training and, once you’re up to speed, enjoy the flexibility of working from your home. We value work-life balance and love being able to offer this flexibility. Due to the hybrid training for this role, all candidates must be located in Pennsylvania. Monday-Friday, 8am-5pm hours!
What You’ll Do
As a Contact Center Specialist, you’ll be the first point of contact for our customers, providing empathetic and efficient service. Your responsibilities will include:
- Connecting with Customers: Take inbound and outbound calls, answering questions, resolving issues, and guiding customers through the application process for various support programs.
- Managing Applications: Assist customers in completing their applications over the phone, reviewing their income documentation, and processing the necessary information to determine eligibility.
- Keeping Things Organized: Maintain and update customer files, ensuring all interactions and data are accurately recorded in our systems.
- Supporting the Team: Work closely with your colleagues and supervisors to ensure all tasks are completed efficiently and according to program guidelines.
Education and Experience – Contact Center Specialist – Work from Your Home
Who We’re Looking For
- Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer service.
- Tech-Savvy: You’re comfortable using Microsoft Windows and Office applications and can quickly learn new systems.
- Resilient: You handle difficult situations with grace and professionalism, always striving to provide the best possible outcome for the customer.
What’s in It for You
- Competitive Pay: Starting at $15.00 per hour, with opportunities for raises and bonuses as you grow in the role.
- Excellent Benefits: Enjoy a comprehensive benefits package that includes health and life insurance, and dental reimbursement.
- Paid Training: Receive top-notch training in a hybrid format, setting you up for success in your new role.
- Flexibility: After training, work from the comfort of your own home (must reside in Pennsylvania).
- Career Advancement: We’re committed to your growth, with clear pathways to advance within the company aft converting full time to our client.
Join us in making a difference, one call at a time. Apply today to start your journey as a Contact Center Specialist with InnoSource!
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