Customer Service Representative with FirstEnergy
Are you looking for 1st shift, Monday through Friday hours? FirstEnergy is an award-winning Fortune 200 Utility Company headquartered in Fairlawn, OH, currently hiring Customer Service Representatives at $18.00/hour. With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills. In this position you would be handling all inbound calls, no sales or telemarketing.
After completing required on-site paid training to ensure success, you will:
- Answer inbound calls from existing customers
- Respond to service-related questions and resolve any customer concerns
- Handle billing-related questions, take payments, and assist customers with payment options
- Receive inbound calls, create notifications, perform account maintenance, and input data
- Document customer notes on accounts
- Receive processing outage and emergency calls within company and regulatory guidelines
- Utilize independent analysis and judgement resolving customer concerns
- Handle all emotional conversations in a calm, courteous and professional manner
- Analyze and resolve customer inquiries
Education and Experience – Customer Service Representative with FirstEnergy
High school diploma or GED required
- Starting pay of $18.00 per hour with an increase after conversion
- Generous benefits – health and life insurance, dental reimbursement
- Paid training
- Opportunities for advancement after conversion
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