Customer Service Representative with FirstEnergy
Unlock Your Career Potential as a Customer Service Representative
Are you seeking a stable 1st shift schedule, Monday through Friday? Join FirstEnergy and InnoSource! FirstEnergy is an award-winning Fortune 200 utility company headquartered in Fairlawn, OH. As a Customer Service Representative, you will receive a starting pay of $18.00/hour, enjoy paid training, opportunities for advancement, and the chance to work for a company that truly values your skills and contributions.
This is your opportunity to focus on helping customers—no sales or telemarketing involved—while opening the door to endless career possibilities.
What You’ll Do
After completing our comprehensive on-site paid training program, you’ll:
- Provide exceptional service by answering inbound calls from existing customers.
- Address service-related questions and resolve customer concerns with professionalism.
- Assist with billing inquiries, process payments, and offer payment solutions.
- Document customer accounts with care and accuracy.
- Handle outage and emergency calls following company and regulatory guidelines.
- Use your problem-solving skills to analyze and resolve customer issues independently.
Education and Experience – Customer Service Representative with FirstEnergy
What We’re Looking For
- A high school diploma or GED is required.
- Strong communication skills and the ability to handle emotional conversations calmly.
- A customer-focused mindset and a knack for problem-solving.
Why You’ll Love Working at FirstEnergy
- Competitive Pay: Start at $18.00/hour with a pay increase after conversion.
- Outstanding Benefits: Health and life insurance, dental reimbursement, and more.
- Career Growth: Paid training and clear pathways for advancement after conversion.
- A Company That Cares: Be part of a team that values your hard work and dedication.
Ready to Take the Next Step?
Join a company where your skills and dedication make a real impact. Apply today and start building your future with FirstEnergy and InnoSource!
Customer Service / Customer Service / Customer Service / Call Center Representative / Call Center Representative / Call Center Representative / Tech Support / Tech Support / Tech Support / CSR / CSR / CSR / Technical Support / Technical Support / Technical Support / Retail Associate / Retail Associate / Retail Associate / Collections / Collections/ Collections / Customer Loyalty/ Customer Loyalty / Customer Loyalty / Credit Controller / Credit Controller / Credit Controller