Customer Service Representative
Are you ready to jumpstart your career with a Fortune 200 company that values your hard work and customer service skills? FirstEnergy Met-Ed, a leader in the utility industry, is looking for motivated Customer Service Representatives to join our team!
Why Join Us?
- Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule!
- Great Pay: Starting at $17.00/hour with opportunities for growth and advancement.
- Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
- Comprehensive Training: Get paid to learn with our on-site training program that ensures your success.
- No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!
Your Role as a Customer Service Representative
As the voice of FirstEnergy Met-Ed, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:
- Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related inquiries.
- Resolve Billing Questions: Handle payment options, billing concerns, and account maintenance.
- Assist During Emergencies: Process outage and emergency calls with professionalism and care.
- Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.
Education and Experience – Customer Service Representative
What We’re Looking For
- Education: High school diploma or GED.
- Experience: Previous customer service experience is a must.
- Skills: Strong communication, problem-solving abilities, and a professional demeanor.
- Competitive pay starting at $17.00/hour.
- Comprehensive benefits package, including medical, dental, and life insurance.
- Paid training to set you up for success.
- Endless growth opportunities in a Fortune 200 company.
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