Patient Care Representative / Customer Service Representative
Are you looking to get your foot in the door with a rapidly growing pharmaceutical company that has amazing growth opportunities? InnoSource has partnered with Gifthealth to hire Patient Care Representatives / Customer Service Representatives at their Columbus and Hilliard, Ohio location. Join their growing team and partner with them in making a positive impact in the world of health care and customer service!
If you are a dedicated and compassionate individual eager to make a meaningful contribution to patient care or customer service, we encourage you to apply for the PCR/CSR role in our client’s thriving call center. Join the team and contribute to improving healthcare experiences for patients!
Shift details: Full-time employees will work 40 hours per week
- Monday-Friday, you will be assigned an 8 hour shift between 10am-8pm.
- Saturday-Sunday 8:00 am to 4:00 pm (rotating with team)
As a Patient Care Representative your day will include:
- Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75+.
- Issuing Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed.
- Collecting Feedback: Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement.
- Problem Solving: Understand patients’ needs, clarify information, conduct research, and present solutions or alternatives to ensure their satisfaction.
- Customer Engagement: Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences.
- Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.
Education and Experience – Patient Care Representative / Customer Service Representative
- High School Diploma or equivalent
- Previous experience in customer service, support, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
- Track record of excelling in a call center environment with outstanding performance metrics.
- Strong problem-solving skills with an emphasis on process improvement.
- Preferred – Pharmacy Technician certification/registration; support provided for obtaining this certification.
The starting pay for this position is between $16.00 and $20.00 per-hour based on experience and performance. We also off a comprehensive healthcare benefits package. Ability for hybrid work is available once specific metrics are accomplished.