Voice Engineer
Description
We are seeking a seasoned Voice & Contact Center specialist with 5-6 years of experience in designing, implementing, and optimizing Voice & contact center infrastructures. The ideal candidate will possess extensive expertise in a wide range of contact center technologies, including UCCE, UCCX, Five9, Genesys Contact Center and other cloud-based solutions.
Key Responsibilities
- Design, deploy & Support voice communication systems, including VoIP, unified communications platforms (e.g., Microsoft Teams, Cisco WebEx, Avaya), and traditional telephony systems.
- Design, deploy & Support of contact center technologies, including UCCE, UCCX, Recording Servers (e.g., Calabrio, Verint, NICE), ACD, Skill Groups, IVR, CVP, Peripheral Gateways (PG), Voice Gateways (VG), Session Border Controllers (SBC), and other related components.
- Provide technical leadership and mentoring to a team of architects, guiding them in optimizing, and scaling contact center systems.
- Work closely with cross-functional teams to ensure seamless integration of contact center solutions with enterprise-wide systems, including CRM, telephony, and network infrastructures.
- Assist FEC with transitions between customer deployment projects and Managed Services.
- Continuously assess and improve the performance of Voice & contact center environments.
Requirements
Education and Experience – Voice Engineer
- Bachelor’s / master’s degree in computer science, Information Technology, or a related field.
- 10+ years of experience in IT Industry with a proven track record in design/implementations & support of Enterprise Voice.
Benefits & Pay
- $62 an hour starting pay
- Daytime schedule (8 AM to 5 PM)
- Monday through Friday
- We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
- PTO, paid sick time, and paid holidays
- Eligibility for our 401k plan after one (1) year of employment
- Tuition reimbursement after one (1) year of employment
Have a question? Contact us.