Customer Service Quality Review Specialist
Are you passionate about quality, detail-oriented, and ready to take your customer service skills to the next level—all from the comfort of your home? This is your chance to join a Fortune 100 healthcare company and gain valuable experience in one of the fastest-growing industries.
We’re hiring Customer Service Quality Review Specialists to ensure that customer interactions meet the highest standards of care and compliance. If you enjoy providing feedback, analyzing trends, and helping teams grow, this is the ideal opportunity for you.
What You’ll Do:
As a Quality Review Specialist, you’ll be the voice of excellence in our customer service department by:
- Reviewing and scoring recorded customer service calls to ensure accuracy, empathy, and compliance with company policies
- Identifying performance trends across teams and offering actionable insights to leadership
- Providing clear, constructive feedback to agents to help them grow and succeed
- Participating in quality-focused projects that improve overall customer experience
- Staying up to date on policy changes and maintaining expert-level understanding of service standards
Education and Experience – Customer Service Quality Review Specialist
What you will bring to the table:
- High School diploma or equivalent
Preferred Experience:
- 1–2 years in a customer service role
- Prior experience in call quality review, adverse event reporting, or quality control processes
Why You’ll Love This Role:
- 100% Remote – Work from anywhere within the U.S.
- Competitive Pay – $20/hour starting rate
- Work-Life Balance – Monday through Friday schedule (7 AM–8 PM CST hours)
- Career Growth – Opportunity to gain experience with a healthcare leader and grow into more advanced roles
- Great Benefits – Medical, dental reimbursement, life insurance, and more
Get Your Foot in the Door:
Through our partnership with a leading healthcare company, InnoSource is offering you a gateway to build a meaningful career in an essential industry. Whether you’re looking to grow in customer service, healthcare, or quality assurance, this role gives you the platform to thrive.
Apply today and take the next step in your remote career with a company that values excellence, rewards growth, and supports your success.