Customer Intake Specialist
Are you looking for a professional customer service role with room to grow and a great work-life balance? Do you enjoy being the first point of contact and ensuring smooth order processing in a business-to-business environment?
Start your career in a stable and growing company that values your development and success. This Fortune 500 company is reimagining the chemical distribution industry by fostering strong partnerships with customers and suppliers to support meaningful growth opportunities. As a Customer Order Intake Coordinator (Tier I), you’ll play a key role in delivering a consistent and positive customer experience by managing order entry and collaborating with internal teams to resolve issues efficiently.
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Serve as the initial point of contact for order entry and management, ensuring accuracy and timely processing of customer orders in SAP.
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Partner with Sales, Billing, Operations, and other departments to resolve order issues and support long-term customer satisfaction.
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Maintain and update customer account and product information, including setting up new ship-to accounts.
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Provide professional and positive communication to customers, entering orders within two hours of receipt and contributing to improved customer satisfaction metrics.
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Participate in special projects, assist with new hire training, and contribute to process improvements as you grow in the role.
Education and Experience – Customer Intake Specialist
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High School Diploma or GED required; Associate degree preferred.
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1–3 years of experience in customer service and/or order entry.
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Experience in a business-to-business (B2B) environment preferred.
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Familiarity with SAP, Salesforce, or other ERP/CRM systems is a plus.
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Background in distribution or the chemical industry is desirable.
- $21.95/hour
- Hybrid Schedule available (3 days in office/2 days work from home)
- Medical, dental, and life insurance
- Monday-Friday, 8am-5pm schedule
- Casual work environment