Customer Service Representative
Start your career with purpose! InnoSource is hiring Customer Service Representatives to support Advanced Drainage Systems, a locally headquartered manufacturer known for its commitment to innovation, sustainability, and community impact through water management solutions. Work in a brand-new, state-of-the-art facility and help make a real impact in your community.
What You’ll Do:
- Deliver exceptional customer support in a professional, office-based environment
- Solve problems and create positive, lasting experiences for customers
- Thrive in a fast-paced, team-oriented setting where collaboration is key
Why You’ll Love This Role:
- Career Growth – Clear paths for advancement and internal opportunities
- Work-Life Balance – Monday–Friday schedule (8am–5pm or 9am–6pm EST), weekends off
- Modern Workspace – Work in a cutting-edge 110,000 sq. ft. facility designed for innovation
Your Role at a Glance:
As a Customer Service Representative, you’ll be at the heart of our customer experience, delivering attentive and timely support. Here’s how you’ll make an impact:
- Respond and Resolve: Be the go-to for customer inquiries on products, orders, and shipments— bringing your professionalism and problem-solving skills to each interaction.
- Collaborate for Success: Work with internal teams (Sales, Freight, Plant, Order Management) to resolve issues and make every customer feel valued.
- Own the Process: Take initiative by ensuring order accuracy, completing thorough reviews, and following up with customers proactively.
- Advocate for Improvement: Identify and share process improvement ideas, and work closely with Order Management to implement best practices.
- Be the Voice of Calm: Handle concerns with empathy and patience, effectively diffusing challenging situations and building trust.
Education and Experience – Customer Service Representative
Your Qualifications:
- High School Diploma or GED required.
- Previous experience in a fast-paced, high-volume environment preferred.
- A background in logistics or account management is a plus but not required.
The Perks You’ll Enjoy:
- Compensation: Earn $17.50 per hour in a role that appreciates your contributions.
- Comprehensive Benefits: Medical and life insurance, dental reimbursement, and a robust benefits package to support you and your family.
- Career Growth: We’re committed to promoting from within, so your hard work won’t go unnoticed.
If you’re ready to bring your customer service skills to a company that values growth, empowerment, and making a difference, apply today! Start your next chapter with a company that invests in you, and join us in shaping an exceptional customer experience.
#ESJADS