Data Center Configuration Tech
Description
Are you interested in a full-time career with a Fortune 100 award-winning company?
We are currently seeking an IT-experienced individual in Harrison, AR. You will be part of the Technician Support Team.
A Monday-Friday schedule with daytime hours and great benefits.
Key Responsibilities
Trouble Ticket Management:
- Configure and ship replacement devices to end users within the SLA agreement time period.
- Ensure instructions are sent with devices based on need.
- Close trouble tickets as completed.
Request Fulfillment:
- Configure and ship new equipment to end users within the SLA agreement timeframe.
- Ensure instructions are sent with devices based on need.
- Manage requests for new users or new facilities.
- Close request tickets as completed.
System Updates:
- Update the equipment management system.
- Ensure devices are added to the INTUNE system before shipping.
Device Repair:
- Evaluate, repair, and clean devices (PCs, laptops, image scanners, scan guns, radios, etc.) returned from customers if possible.
- Pursue any remaining warranty on devices and coordinate with the manufacturer for any needed RMAs.
Requirements
Education and Experience – Data Center Configuration Tech
- A minimum of one (1) year of computer experience, required
- High school diploma or GED equivalent, required
Benefits & Pay
- $17.50 an hour starting pay
- Daytime schedule (8 AM to 5 PM)
- Monday through Friday
- We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
- PTO, paid sick time, and paid holidays
- Eligibility for our 401k plan after one (1) year of employment
- Tuition reimbursement after one (1) year of employment
Have a question? Contact us.