Sales Support Analyst Team Leader

The Team Leader will be expected to manage multiple functions and processes throughout the department with the focus on project management, problem diagnosis /resolution and process improvement resulting in a team that provides outstanding customer support.

• Assigned various administrative duties including, but not limited to: scheduling staff, tracking attendance / PTO, new associates access requests, IT requests, etc.
• Communicating information to associates and receiving feedback from them on topics
• Implementing and communicating processes, procedures, and policies provided from the InnoSource Director, HR Account Manager, Manager of department, as well as the client.

• Communicate with the InnoSource HR Manager and Manager, any disciplinarily actions taken with any associates based on performance, attendance, actions, etc. As well as keeping records of all documentation.

• Responsible for participating in associate’s annual reviews.
• Policies and procedures — Be familiar with current the Client and InnoSource policies and procedures to assure associates have current information and are following policy.

• Monitor daily activities of associates to make sure they are following InnoSource / Client policies.

• Training — Responsible for associate receiving efficient training. Also following up on associate’s progress and handling any additional training if needed

• Commercial Sales Account Maintenance
• Commercial Sales Invoicing
• Commercial Sales Pricing
• Commercial Sales Prospecting
• Commercial Sales Reporting
• Commercial Sales Tracking
• Ensure Client report requirements are completed
• Working knowledge of current Microsoft office products
• Has good understanding of the client company culture and business practice