Point of Sale Help Desk Support
Description
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Serve as a single point of contact via inbound calls from customers for any questions arising from the use of Goodyear’s Point of Sale Software and Hardware issues for ~600 stores. HP Service Center and ServiceNow is used to track all calls and tickets.
Support Hours: Must be able to support between the hours of 8AM- 6PM (Monday – Friday)
- Answer phones, monitor email and chats from Level 1 agents
- Assist Retail in making any Point of Sale maintenance changes to the program
- Assist Kronos Support in their testing with various Point of Sale docs
- Update the PEDS servers
- Assist with Credit Card issues, updates and installation assistance on new Credit Card Machines
- Assist with AR issues that the Point of Sale team can’t support
- Correcting the failed DR documents from VOL through SAP
- Setup outside Vendors for web ordering
- Troubleshoot Web Server errors
- Assist and work with Ecommerce on failure issues
- Assist Retail stores with billing errors
Requirements
Education and Experience – Point of Sale Help Desk Support
Associates or Bachelors degree in Information Technology or Computer Science is preferred (not required)
High School Diploma or GED required
Benefits & Pay
Medical Benefits, Vision, Dental Reimbursement, Paid Time Off, Holiday Pay, and 401k + Match
Help Desk, Point of Sale
Help Desk Support, Hardware, Software, Network Troubleshooting
Support, Hardware, Software, Network Troubleshooting
Have a question? Contact us.