Part 3 of 5: The Recruitment Cost You Pay Again and Again

Your ongoing costs are $27.63/hour. But how much does it cost to get that CSR in the door?

🔁  The $4,000 Question

According to SHRM, recruiting a Customer Service Representative costs $3,000-$5,000. Here’s where it goes:

• Job posting & advertising: $450-$1,500
• Screening & interviews: $1,020-$2,480 (staff time)
• Background checks: $115-$295
• Onboarding & training: $1,360-$3,965

Average recruitment cost: $4,000 per hire

The Attrition Reality
CSR attrition averages 30-45% annually. For a 10-person team with 40% attrition, you’re spending $16,000 annually just recruiting replacements.
Over three years with typical attrition, recruitment costs add $8,000+ per position compared to stable employment.

Year One Impact
Per hour equivalent: $1.92/hour added to first-year costs

Your Running Total:

• Base pay: $21.00/hour
• Day 1 (payroll taxes & workers’ comp): +$1.82/hour
• Day 2 (health insurance): +$4.81/hour
• Day 3 (recruiting): +$1.92/ hour
• Your New Year One rate: $29.55/hour

The InnoSource Advantage
InnoSource absorbs 100% of recruitment costs. If an employee doesn’t work out in the first six months, we stop billing – you pay nothing. No recruitment expenses. No attrition risk.

Contact us at [email protected] to eliminate recruitment costs and attrition risk entirely.

➡️ Tomorrow: The Administrative Infrastructure Tax 📊