Customer Service Representative / Customer Care Agent

Shreveport, Louisiana
$17.00/hr. AEP / SWEPCO

Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career?

AEP/Southwestern Electric Power Company, in partnership with InnoSource, is now accepting applications for contract-to-hire Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc.

AEP is an award-winning Fortune 200 Company with a customer service center located in Shreveport, LA. Customer Service Center Hours: 7 days a week, 8 hour shifts scheduled between 6:00am and midnight

AEP is one of the “World’s Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states.

In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.

AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!


Education and Experience – Customer Service Representative / Customer Care Agent

  • High school diploma or GED
  • 2+ years of experience working in complex customer service
Benefits & Pay

Starting Pay: $17.00/hour

Starting benefits include health insurance, life insurance and dental reimbursement.

Full-time employment is contingent upon satisfactory performance. Once hired on permanently with AEP, benefits for internal employees include paid holidays, vacation days, and sick time; comprehensive and affordable medical, dental, and vision benefits; 401(k) and retirement plan. Receive a raise every 6 months for 3 years and then the opportunity to earn an annual raise PLUS a bonus, tuition reimbursement, Opportunity for advancement, and Pet insurance.

You will be working collaboratively in a team atmosphere with a casual dress code – jeans allowed.  

Call Center / Call Center / Call Center / Customer Care / Customer Care / Customer Care

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About Innosource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance
If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [email protected].

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.