Help Desk Support
The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client’s Leasing department.
· Working shift between the hours of 8:00am – 6:00pm. 3 days WFH and 2 days onsite.
· Track and maintain support tickets from assignment to resolution
· Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices
· Provide training and assistance for first level support agents
· Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices
Skills and Knowledge – Help Desk Support
· Must possess strong organizational, communication and time management skills.
· Effective listening skills and collaboration skills.
· Strong analytical and problem solving skills.
· Strong customer service skills.
· Ability to build confidence and maintain relationships.
Education and Experience – Help Desk Support
· Associates Degree – Information Technology, Information Systems or Computer Science
· Certifications –Networking a plus
· Working knowledge of current Microsoft Office Suite
We offer healthcare, dental reimbursement, and life insurance
- Hybrid